We have done everything possible to ensure your satisfaction with the Ajax devices. If you run into problems, they will be quickly resolved. Within two years of your purchase, you may obtain a warranty on any Ajax Systems Inc. product. To do so, please contact our support. Note that 50% of technical issues can be solved remotely.
- Ajax Systems Inc. (“Manufacturer”) is registered at 910 Foulk Road, Suite 201, Wilmington, Delaware, 19803, United States.
- The manufacturer warrants the enclosed product (“Product”) against defects in material or workmanship for a period of two (2) years from the original date of purchase excluding batteries.
- If you have technical problems with an Ajax product purchased from one of our partners, please contact them to arrange for repair, exchange or refund in accordance with the warranty.
- If a defect arises and a valid claim is submitted during the warranty period, the manufacturer will, at its sole discretion, repair or replace any defective components or devices free of charge. If it is impossible to carry out repairs to components, the manufacturer reserves the right to replace the Product with a new or refurbished device of similar function.
The Warranty does not apply to Ajax Systems Inc. products in the following cases:
- Damage caused by accident, flood, fire, earthquake, abuse, misuse, neglect or other external causes.
- Damage caused by improper use or inappropriate operating conditions, including an unstable network connection, poor grounding, external electromagnetic fields, exposure to direct sunlight, high humidity, or vibration.
- Damage caused by service, including the installation of unauthorized updates or extensions, or repairs performed by anyone who is not a representative of Ajax Systems.
- Damage caused by connecting Ajax devices to the products of other manufacturers.
- Replacement of consumable parts, including batteries or cables, unless damage is caused by defects in materials or workmanship.
- The QR code on the device has been altered, erased, damaged, missing or rendered inconsistent.
- Damage caused by animals or insects, moisture, temperatures outside the operating range, corrosion, oxidation, introduction of foreign objects or substances.
- Damage caused by any abuse, misuse, mishandling or misapplication, including cases where Products show cosmetic damage, including scratches, fractures and dents.
- Periodic maintenance and inspection of the device, including, but not limited to, cleaning, adjusting, testing, or errors in programming. The warranty does not cover normal wear and tear caused by the normal or excessive operation.
- For the software embedded in the Product and other software provided by Ajax.