United StatesiOS PRO app
On managing thousands of Ajax security systems using an iPhone for installers and security companies
FAQ
How to hide objects list from installers working in the Ajax PRO mobile app?
Company owners and heads of installers of the service and installation companies have an ability to hide objects list from installers, who are working in the company account in the Ajax PRO mobile app. This can make the installer’s job easier and reduce the risk of changing the settings of the wrong object.
To hide the list of objects:
Open the Ajax PRO Desktop app.
Switch to the company account.
Go to the Company module and open Service settings.
Enable the Search objects in mobile app by full hub ID toggle.
This feature is available only for employees in the Company owner or Head of installers roles in the service or installation companies.
After enabling the Search objects in mobile app by full hub ID feature, installers have to enter the full hub ID in the searching field of the Ajax PRO mobile app to see a specific object with a particular hub.
Search objects in mobile app by full hub ID is disabled
Search objects in mobile app by full hub ID is enabled
Can I restore an event log after the space deletion?
No, when the space is deleted (manually or automatically), its events are also deleted. You cannot restore it.
How long can I use an empty space?
You can use an empty space for 180 days from the date the space was created or from the date the last device was deleted. After this period, an empty space will be deleted.
To avoid space configuration loss, the system sends a notification after 173 days from the date the space was created or from the date the last device was deleted.
The system will delete the empty space even if it is armed. The user can delete the empty space only when the system is disarmed. When the space is deleted (automatically or manually), its events are also deleted.
