Ajax cameras redefining cybersecurity in video surveillance

In an era where data breaches make headlines daily, video surveillance systems do not have room for error. As cyber threats evolve with unprecedented complexity, the industry finds itself at a critical crossroads. While traditional surveillance systems have long relied on outdated security models, Ajax Systems is pioneering a reimagining of cybersecurity in video surveillance.

By systematically addressing the most persistent vulnerabilities — from eliminating weak password protocols to introducing advanced privacy controls and securing firmware access — Ajax is doing more than improving cameras. The company is transforming the entire landscape of video surveillance cybersecurity. Read on to discover how Ajax cameras are redefining cybersecurity in video surveillance.

Cybersecurity risks in traditional video surveillance systems 

IP camera vulnerabilities

IP cameras often have security weaknesses that can lead to serious breaches with far-reaching consequences:

• Unauthorized access to live video stream
• Manipulation or deletion of recorded footage
• Use of compromised cameras in DDoS attacks
• Cameras are exploited as entry points into broader networks, such as corporate IT systems, access control systems, alarm systems, and smart city management systems.
• Privacy violations in homes and sensitive areas (e.g., healthcare facilities)
• Corporate espionage through surveillance of offices and production facilities
• Potential for blackmail or extortion using captured footage

One of the most critical vulnerabilities in IP cameras is the use of default passwords. Many cameras are dispatched with default credentials that users often neglect to change, leaving the devices susceptible to unauthorized access. Backdoors, sometimes intentionally left by manufacturers for maintenance purposes, further worsen this risk, providing a hidden pathway for unauthorized entry. As a result, these vulnerabilities have been embodied in several big-name incidents throughout recent years.

Challenges in preserving security

One of the most significant challenges in maintaining the security of IP cameras is the need for regular firmware updates. Many IP cameras operate on outdated software, exposing them to known security flaws. Contributing factors include:

• Infrequent update releases by manufacturers
• Complicated update processes that deter users
• Lack of automatic update features in many camera models
• Insufficient awareness among users about the importance of regular updates

In addition to outdated software, many traditional systems lack end-to-end encryption and have difficulties implementing and managing encryption keys. Other common challenges include integrating new cameras with older, less secure systems, which complicates monitoring and managing security for numerous devices simultaneously. Additionally, weak or non-existent multi-factor authentication options and difficulties in managing user access rights, especially in large systems, are significant concerns. Vulnerability to physical tampering or securing devices in public or accessible areas is also a problem.

Ajax’s comprehensive approach to video surveillance security 

Ajax Systems has developed a robust approach to video surveillance security, addressing many of the vulnerabilities and challenges described above. The company’s strategy integrates hardware and software solutions, protecting against both cyber and physical threats.

Hardware security features

Physical security prevents attackers from gaining physical access to a camera with further attempts to bypass its digital defenses. Each Ajax cameraі has a built-in accelerometer, a crucial component in the fight against physical tampering. This sensor can detect any attempts to alter the camera's viewing angle or remove it from its mount. In the event of such tampering, the system immediately alerts both the user and the security company, enabling a swift response to potential security violations.

Ajax cameras are designed to meet the highest standards of security and durability. All system data is securely stored within the European Union, adhering strictly to European data protection regulations. Importantly, Ajax video products are fully NDAA-compliant, meaning they contain no components from sub-sanctioned manufacturers. Every part of the camera is sourced from trusted suppliers approved by the U.S. government.

Besides, the physical durability of Ajax cameras is further enhanced by their IP65 rating, which provides excellent protection against environmental factors. 

Software security features

Ajax’s software security features create a solid framework that strengthens the protection of the entire video surveillance system. These include passwordless authentication, over-the-air updates, proprietary video streaming, and strong data privacy controls. This layered security approach covers all Ajax devices, from cameras to Network Video Recorders (NVRs), and works smoothly with integrated third-party cameras.

Passwordless authentication

Ajax cameras and NVR incorporate advanced software features that significantly enhance their overall security posture. Passwordless authentication using mutual Transport Layer Security (mTLS) is one such feature. This method ensures that only authorized devices can connect to the camera, significantly reducing the risk of unauthorized access.

The mTLS system requires both the client (such as an NVR or camera) and the server (the cloud infrastructure) to present valid certificates to each other before establishing a connection. This mutual authentication process verifies the identity of both parties, creating a secure, encrypted channel for communication. The video stream itself is then transmitted using TLS encryption.

When a camera records to an NVR, there’s an additional layer of authentication. The cloud tells the camera which devices are allowed to connect. During the connection between the NVR and the camera, both the certificate and the ID it’s assigned to are verified. The NVR also checks that the camera has a valid certificate with the correct ID, ensuring no device can be swapped.

By implementing this robust security protocol, the system has effectively nullified a whole category of potential attacks, including password guessing and exploiting default credentials.

Over-the-air updates and remote management

Ajax has implemented an over-the-air (OTA) update system for its devices, recognizing that outdated software is a major security risk. This approach ensures that all devices in the field are running the latest firmware, with the most up-to-date security patches and feature enhancements. Such a mechanism also ensures that only legitimate, verified software can be installed on the cameras, preventing potential attackers from injecting malicious code through fake updates.

Ajax Systems offers comprehensive remote management capabilities, significantly simplifying system maintenance and administration. Through Ajax mobile and desktop apps, professionals can control camera functions, manage access rights, and perform system diagnostics from anywhere. This remote functionality often eliminates the need for technicians to make on-site visits, as many adjustments, tests, and even troubleshooting can be conducted remotely. 

Proprietary video streaming technology

Ajax Systems has developed JetSparrow, a proprietary video streaming technology, to optimize performance. JetSparrow ensures high-quality transmission even in conditions with limited bandwidth.

A key aspect of JetSparrow’s security is using encryption for data transfer. To understand the significance of Ajax’s approach, it’s important to consider the main types of encryption used in network communications:

• Symmetric encryption: Uses a single key for both encryption and decryption. It’s fast but requires secure key exchange.
• Asymmetric encryption: Uses a pair of public and private keys. It’s more secure for key exchange but slower for large data volumes.
• TLS (Transport Layer Security): A protocol that uses both symmetric and asymmetric encryption to provide a secure communication channel.

Ajax uses TLS encryption for data transfer, ensuring end-to-end protection for video streams and all communication between Ajax devices and the cloud infrastructure. While mTLS secures device authentication, TLS focuses on securing the data itself and safeguards the video data as it travels between the camera and the monitoring device, preventing unauthorized access. TLS provides critical security benefits, including data confidentiality, integrity, and authentication.

Data privacy and user control 

Ajax Systems strongly emphasizes data privacy and user control, ensuring compliance with key regulations.

All data is collected and processed by Ajax cameras and is stored in EU-compliant data centers, aligning with the General Data Protection Regulation (GDPR) standards. This ensures that user information is handled with the highest level of security and transparency. Additionally, Ajax video products meet NDAA (National Defense Authorization Act) requirements and undergo independent cybersecurity testing. This compliance makes cameras suitable for government and enterprise users who must meet strict U.S. security standards.

Ajax also empowers users with granular privacy settings and strong access control features. Users can customize privacy zones within camera views, ensuring that sensitive areas are not recorded. The system allows for detailed user permission settings to control precisely who has access to what data and functionality.

In-app privacy settings are easy to manage

The Ajax app’s multi-layered security ensures protection with 2FA, session control, and password or biometric login. Once configured, only the end user controls the system, with no backdoor access possible.

Privacy zones feature allows hiding parts of the frame

Ajax vs. traditional IP camera systems

Best practices for video surveillance cybersecurity

Using a unified system from a single manufacturer offers several advantages. A system built by one provider ensures that all components — cameras, NVR, detectors, and hubs — are fully compatible and optimized to work together seamlessly. This integration reduces the risk of vulnerabilities that can arise from using mixed hardware or software from multiple manufacturers, where weak points may emerge due to gaps in communication protocols or differences in cybersecurity standards. Additionally, a single-manufacturer system simplifies updates and maintenance, providing a streamlined process for installing new firmware and security patches across all devices. 

Professional installation also plays an important role in a surveillance system's effectiveness and security. Certified installers have the expertise to position cameras and detectors for optimal coverage, reducing the risk of physical tampering or damage. They are also trained to configure settings correctly, understanding each device’s full range of features and capabilities. 

While Ajax’s built-in security features provide strong reliability, there are key tips for enhancing the security of any IP camera and video surveillance system.

• Change default passwords: Always change default credentials to strong, unique passwords to avoid easy breaches.
• Ensure firmware is updated: Always use the latest firmware and install patches as soon as they are available. Patching the camera, router, or other IoT devices should be a natural part of the cyber hygiene routine.
• Enable automatic updates: If IoT vendors enable automatic updates by default, ensure this feature is allowed on your device.
• Use secure networks: Avoid exposing IoT devices, such as cameras, directly to the internet. If exposure is necessary, ensure minimal personal information (such as name or address) is shared, and always use secure, private networks to prevent unauthorized access.
• Encrypt data and enable secure connections: Make sure data transfer between cameras and servers is encrypted, and maintain its integrity whenever you send, receive, or record footage.
• Monitor for unusual activity: If the device settings allow, set up alerts for suspicious logins or unexpected changes in camera settings to catch potential breaches early and respond quickly.
• Regularly review access permissions: Implement role-based access controls (RBAC) to ensure each user has appropriate access levels defined and managed by system administrators to prevent unauthorized actions.

As cyber threats become more sophisticated and prevalent, the consequences of a security breach can be severe, ranging from privacy violations to financial losses and reputational damage. In such a landscape, a comprehensive approach to security is not just an advantage but a necessity.

Ajax's approach involves continuously improving already installed devices. Even deployed cameras receive new features and security enhancements through regular and free software updates. This means that Ajax users always have access to the most up-to-date protection technologies without the need to replace physical hardware. Moreover, Ajax Systems is constantly expanding its product line, introducing new devices and solutions that address growing security challenges.