PRO Desktop 3.8: set up cloud signalling for your CMS

The PRO Desktop 3.8 update brings two essential features aimed to significantly simplify interaction with Ajax products for security companies and installation engineers:

Cloud Signaling delivers events to the third-party CMS software directly from Ajax Cloud without installing Ajax Translator on the security company’s premises.
One-Time Deactivation excludes a device for one arming period, during which it does not notify about alarms or malfunctions and does not execute scenarios.

Also, the update includes design changes in the Control tab — a part of a big change in Ajax interfaces.

PRO Desktop 3.8
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Cloud signaling monitoring

Secured data transmission is a priority, and Ajax uses proprietary protocols for every communication session within the ecosystem. Along with the ultimate security of our apps and utilities, we want to make the product much more accessible for our partners. That’s why we developed Cloud Signaling — a service for communication between Ajax systems and third-party monitoring software without dependency on the partner’s infrastructure.

Cloud Signaling processes all the data right on Ajax Cloud and sends it directly to the CMS receiver. From now on, there is no need to install extra utility programs like Ajax Translator on company premises.

The feature is available with PRO Desktop 3.8 and contains SIA DC-09 (ADM-CID) protocol support. With future updates, the list of supported protocols will be extended.

We continue to support Ajax Translator. Cloud Signaling and Ajax Translator can operate in parallel.

How Cloud Signaling works

Security companies need the PRO Desktop app and a company account to configure Cloud Signaling. The settings are wrapped into an intuitive and user-oriented design. No need for programmers — everything is available out-of-box, even on a laptop.

If you are using a personal PRO account to manage connected Ajax systems, create a company. A company account is required to configure Cloud Signaling.

👉 How to create a company account in PRO Desktop

Only an employee with a Senior CMS Engineer role has rights to configure Cloud Signaling and change receiver settings. To add a receiver, an employee should open the Company module, clicks the Cloud Signaling menu, and then click Add Receiver.

An employee should specify the receiver name, primary IP address, and port to establish the connection. Other settings are optional (e.g. secondary address or additional encryption) or configured by default but can be changed if required — from any machine at any time.

Also, Cloud Signaling always expects message receipt confirmation from CMS. If the server does not receive confirmation, it reports communication loss.

👉 Learn more about adding a receiver

One-Time Deactivation

The Ajax system already has a Temporary Deactivation feature for excluding devices from the system. Deactivation may be necessary if the device is incorrectly installed or configured, lost connection with the hub, or malfunctioned. The feature name confused installers: it was considered a “one-time” deactivation. So we have decided to bring some clarity.

First, we changed the name from Temporary Deactivation to Permanent Deactivation. To include a permanently deactivated device back to normal operation mode, the installer must manually disable the feature in the settings of each device.

And for short-term deactivation, we have developed a One-Time Deactivation feature. It allows to disable the device’s enclosure status notifications or exclude it from the system for one arming period. After disarming, deactivation turns off automatically, and the device operates as usual, notifying users and the security company about alarms and events.

👉 Learn more about One-Time Deactivation

Control tab update

We have updated the Control tab design. The security mode icons are now bigger, and the interface is more intuitive. All Ajax apps become more comfortable, echoing common visual patterns under one design system.