United States
Client
WAH event venue
Partner: ITM Global
WAH is an immersive musical and gastronomic show held at the IFEMA pavilion in Madrid, Spain. It combines live performances of world-class artists, gourmet dining, and vibrant after-show activities. The show has established itself as a major entertainment event in the city. WAH runs multiple performances weekly, year-round, and consistently draws large crowds. For a business of this scale, ensuring the safety of people and property is essential.
Challenge
Deploying a reliable privacy-preserving video surveillance system at a large event venue
The event venue is divided into three main areas — a food hall, a theater, and an after-show zone — covering a total of 75,347 feet². It houses a wide range of valuable items, such as lighting equipment, sound systems, musical instruments, costumes, and stage props. These items are crucial for the show's success and require constant protection.
The popularity of the show comes with increased security risks. The venue is always bustling with guests (around 1,200 per show) and activities. High foot traffic boosts the chances of unauthorized access, vandalism, theft, altercations, and other incidents.
To ensure safety, WAH requires a reliable video surveillance solution covering strategic spots throughout the facility. The system must meet two main demands: advanced cybersecurity and strict data protection.
Solution
Comprehensive video surveillance system with fast and secure data transmission
Based on the client's request, ITM Global has recommended an Ajax video surveillance solution that offers a comprehensive approach to security.
The solution was built entirely with Ajax products. The installer has deployed 20 BulletCam (8 Mp/4 mm) and 77 TurretCam (8 Mp/4 mm) cameras across key areas of the facility, including staff entrances, the main and VIP entrances, emergency exits, the loading dock, and costume storage areas. They capture video at up to 4K resolution (25/30 FPS), providing exceptional image quality. This level of clarity enables accurate identification of people and objects in various lighting conditions.
To save captured video, the installer used NVR (16-ch) network video recorders with hard drives. This NVR model supports 16 channels, so seven recorders are enough to cover all cameras at the facility.
Since cybersecurity is a key priority for the client, the Ajax video surveillance system is a perfect fit. Thanks to the passwordless authentication feature, the system faces no risks associated with traditional login credentials that can be guessed, stolen, or compromised. Data is safe too since transmission relies on proprietary technology, cloud infrastructure, and TLS encryption. The client could be sure that both devices and data are encrypted end-to-end and cannot be accessed from unauthorized devices.
It is important for the client to have full control over who can access specific cameras within the system. Ajax's Privacy menu covers this request exactly. With the feature, the client can provide users with tailored permissions for each camera or area within the venue. For example, the surveillance team may have live feed access to the main and staff entrances, while access to the VIP entrance is restricted to a selected manager only.
Privacy-wise, the artists' dressing rooms were the client's major concern. Valuable costumes need to be kept under surveillance without violating the performers' privacy. Yet, Ajax video solution offers an easy solution thanks to privacy zones. This feature makes it possible to exclude sensitive zones from recording, while the rest of the area is never unwatched.
Another essential requirement from the client was fast access to video recordings. On this point, the Ajax system overdelivers through JetSparrow, a proprietary video streaming technology. It enables the surveillance team to see a live feed with no waiting and browse extensive local archives smoothly. On top of that, finding the required clip, such as of someone entering a restricted area or a truck arriving at a loading dock, is effortless thanks to AI-powered detection of humans, pets, and vehicles.
Since a popular event venue needs to maintain a polished appearance, the design of the devices had to be taken into account. Black Ajax cameras blend naturally into the dark interior of the venue, maintaining its aesthetics.
The video surveillance of the venue is managed internally by the Area Manager and the IT department of WAH. Using free Ajax apps and four monitors with customizable video walls, they can view multiple zones simultaneously and get a comprehensive overview of the entire facility. The apps also provide event and maintenance notifications alongside search options, enabling the surveillance team to quickly access specific recordings and respond promptly to incidents.
Why Ajax
Cybersecure video surveillance solution. The system is protected end-to-end by means of passwordless authentication, proprietary video streaming technology, and TLS encryption.
Advanced privacy settings. By assigning user roles with customizable permissions, the client can determine who has access to certain cameras or areas. Privacy zones are also set in the free app.
Fast access to video recordings. With JetSparrow streaming technology, the client gets lightning-fast access to archived video even across dozens of cameras. Advanced image processing ensures clear, high-resolution footage. This makes monitoring of large, busy environments much more efficient.
