Download for
64-bit
PRO Desktop
Integrated app for monitoring and installation businesses
Use the PRO Desktop app to unleash the full potential of Ajax security systems
Installation and maintenance
Alarm monitoring
Fast connection and setup of devices
Automatic synchronization of device settings when connecting control panels (hubs)
Remote adjustment of system parameters
Effective incident management
Instant fault notifications
Alarm photo verification straight out of the box
Detailed log of systems events and in-app activities
Mobile panic button service support
Maintenance reports
Detailed log of systems events and in-app activities
Installation and maintenance
Fast connection and setup of devices
Remote adjustment of system parameters
Instant fault notifications
Detailed log of systems events and in-app activities
Alarm monitoring
Automatic synchronization of device settings when connecting control panels (hubs)
Effective incident management
Alarm photo verification straight out of the box
Mobile panic button service support
Detailed log of systems events and in-app activities
Download PRO Desktop
PRO Desktop meets the needs of every professional working with Ajax systems. Object profiling, alarm monitoring, photo verification, staff administering, and a detailed event log — all in one intuitive app featuring remote configuration.
Windows
macOS
If you use the 32-bit version of Windows OS, please download PRO Desktop for 32-bit.
Please note that the 32-bit version of Windows OS has a memory limitation that affects displaying visual data from IP cameras and MotionCam detectors on the video wall tab. For the best experience, we recommend using the 64-bit version of Windows OS and PRO Desktop for 64-bit if the Ajax system includes video products.
Staff is always supervised
PRO Desktop allows you to use a company account1 that combines employee accounts. At any time, even far from the office, a manager can easily change the role of an employee, disable or delete their account. Within their roles, employees have access only to those app modules and information that are needed for their work. Every activity in the app is recorded in the event log.
Manager
Administers permissions and analyzes business performance
Engineers
Connect facilities and maintain security systems
Operators
Handle incidents and coordinates the rapid response units
1 "Company Account" is only available to companies that provide security alarm monitoring services. The installation business will get access to the functionality in future PRO Desktop updates.
Interface that works for you
Every PRO Desktop screen embodies the idea of efficiency. With the flexible event and object filtering, an installer can administer hundreds of thousands of security systems in a single app. Alarms are combined into one incident, which makes it easier for an operator to assess events at the object. The speed of response goes up. Search by name, hub identifier and site number makes navigation effortless.
Seamless experience against human errors
When creating a facility profile, the Ajax system’s hardware configuration is automatically loaded from the cloud server. An engineer does not waste time transferring devices manually. No risk of mechanical error. And the business does not incur losses.
Multi-subscription
The optimum solution for a company security department
With PRO Desktop, a company security department can monitor the service quality of third-party installation and monitoring companies. Does the equipment work correctly in offices, shops or warehouses of the network? How often is it checked and maintained? If there was an incident that required reaction, how long did it take for the rapid response unit or the police to arrive? And notifications about arming and disarming systems allow you to monitor how remote company branches work.
Multi-subscription is the feature of the Ajax security system to be simultaneously connected to several installation and/or security companies.
Photo verification as evidence of professionalism
Know what caused an alarm. Eliminate unnecessary dispatches to false alarms. Photo verification is the new norm for smart monitoring.
Photo verification is available right after the PRO Desktop installation. There is no need for extra modules and app settings.
Cloud infrastructure at no extra cost
PRO Desktop does not require powerful servers, dedicated IPs, and a system administrator on staff. The app has low system requirements even when monitoring tens of thousands of protected facilities. Ajax Cloud server provides all computations. The data is stored encrypted. The server is located in several geographically dispersed data centers, has an intelligent load balancing, and uses cutting-edge server technologies.
99.995%
uptime in 2020
2 years
event archive
24/7/365
multilingual support
Maintenance reports
Improve service quality using maintenance reports. With a few clicks, you get a detailed report on the state of all security and fire devices, with a brief conclusion on whether the system needs maintenance.
The bank-level communication reliability
PRO Desktop needs only a minute to detect if communication with Ajax security system is lost. Information transfer is carried out using secure encrypted protocols. For the company, this is an opportunity to provide clients with the Grade 4 signaling level by default.
hubs testing interval from
10 seconds
with no load on server
Other
software
software
control panels testing interval is more than
15 minutes
due to high load on server
Ready to scale along with your business
The cloud nature makes PRO Desktop the perfect tool for an aggressively growing business. An increase from a hundred to a thousand or even hundreds of thousands of protected facilities will not require the company to rebuild the infrastructure, purchase new equipment, and expand the staff. PRO Desktop ensures any workload, freeing up resources to improve client service.
Deliver events to monitoring station software directly from Ajax Cloud
Cloud signaling monitoring is a PRO Desktop function that converts hub’s events right on Ajax Cloud. Now there is no need to install extra utility programs on company premises. A Senior CMS Engineer, registered in the PRO Desktop, can change Cloud signaling monitoring configurations and receive events in the format supported by the company’s CMS.
More apps for PROs
Ajax PRO: Tool for Engineers is the app for the installation engineers to connect and administer Ajax security systems.
Download Ajax PRO: Tool for Engineers
Join the smart side
Use PRO Desktop to configure, maintain, and monitor Ajax systems
macOS
If you use the 32-bit version of Windows OS, please download PRO Desktop for 32-bit.
Please note that the 32-bit version of Windows OS has a memory limitation that affects displaying visual data from IP cameras and MotionCam detectors on the video wall tab. For the best experience, we recommend using the 64-bit version of Windows OS and PRO Desktop for 64-bit if the Ajax system includes video products.