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Respond faster with no back-and-forth
Ajax Response transforms an Android tablet into a fully featured response terminal. Integrated with Ajax PRO Desktop, it delivers a secure, streamlined workflow from dispatch to incident report. Every screen is designed for fast decision-making in the field. Accept incidents, review alarm details, retrieve coordinates, launch navigation in a preferred app, and submit inspection reports — all without contacting the operator.
A streamlined response workflow
Receive a dispatch right in the app
Get a dispatch as a push notification with everything needed to respond: site address, alarm details, triggered device information, and location on the map. Accept the assignment, launch navigation in the preferred app, and instantly notify the operator that the team is on the way — with no phone calls or messengers.
Know all relevant information before arrival
Arrive prepared with the complete site profile available in the app. Review the incident, instructions, notes, site photos, and floor plans.
Report an incident with a few taps
Once the incident is resolved, report it by selecting one of the predefined outcomes or entering a custom reason. The report is synchronized with Ajax PRO Desktop and added to the event log without additional communication with the operator.
Download the app
One ecosystem to monitor, dispatch, and respond
Ajax brings operators and rapid response units (RRUs) into a single ecosystem, replacing phone calls, messages, and radio chatter. Every dispatch, status update, and incident report is handled via an intuitive interface and automatically shared between Ajax PRO Desktop and Ajax Response. Manual coordination is minimized, helping both the monitoring station and response team handle incidents faster.
Each RRU device is paired with the company using a unique code. Lost or stolen devices can be removed instantly, ensuring that only authorized response teams have access.
When an alarm occurs, the operator sees which response units are available and ready for dispatch. Default and backup teams can also be assigned to each site in advance, speeding up dispatching and incident handling.
Operators always know the current status of every incident without contacting the response team or updating it manually. Every status change is synchronized automatically and stored in the incident event log.
Operators can manually assign an incident to any response team, regardless of the team's current status. If the dispatch is delivered by phone, messenger, or another channel, operators can still log it manually in Ajax PRO Desktop. This keeps every incident accurately tracked in exceptional situations.
Ajax PRO Desktop
Ajax PRO Desktop is an app for installation, monitoring, and facility and staff management. It meets the needs of every security business working with Ajax systems. Facility profiling, alarm monitoring, photo verification, staff administration, and a detailed event log — all in one intuitive app featuring remote configuration.
