United StatesWhat are Ajax Services
Ajax Services are additional features available through subscription in selected countries. Currently, we offer Ajax SIM and Interactive intrusion for the North American market, but we plan to expand the number of services provided and geography in the future.
Who are a Reseller and a Dealer?
A Dealer is a company that provides installation or both installation and monitoring services, offering Ajax Services to its customers. A Reseller is typically a monitoring company that distributes Ajax Services among Dealer companies. It’s important to note that not all installation or installation and monitoring companies function as Dealers, and not all monitoring companies function as Resellers.
How can I become a Reseller?
To become a Reseller, please contact your local Ajax Systems business development or sales manager. If you are unsure who this person is, you can submit a request through our website, and they will reach out to you. Please note that Ajax Systems must sign a legal agreement with a Reseller, so the process cannot be completed automatically.
How can I become a Dealer?
You can automatically enroll to become a Dealer by following these steps:
1. Create an installation or installation and monitoring company in PRO Desktop.
Who are service managers?
Service managers are employees of Reseller or Dealer companies responsible for managing Ajax Services and related information. They handle tasks related to Ajax Services, including:
- Managing connection requests between Dealers and Resellers.
- Package management (activation, suspension, resume, and deactivation).
- Dashboard access.
Only the Company owner can create accounts for service managers and grant or revoke their rights.
How to send a connection request through PRO Desktop?
The Dealer company should send a linkage request to the Reseller, but only once per Reseller. This feature is available for users with company accounts and service managers.
1. Go to the Services tab.
2. Open the Your Resellers menu.
