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End User Agreement

Edition by 1 September 2026

This End User Agreement (the “Agreement”) is a contract between the user of the Software and Products (as defined below), hereinafter referred to as “you,” and AJAX SYSTEMS CH, registration number: HE 389004 (including its subsidiaries and affiliates), hereinafter referred to as “AJAX” and “we”.

If you enter into this Agreement not as an individual but on behalf of a company, the term “you” refers to that company, which undertakes to comply with this Agreement. If you act on behalf of a company in your dealings with us, you confirm that you have all legal grounds and permissions to act on behalf of that company, and that you are not bound by any of its internal regulations or any other legally binding documents.

Please read the terms of this Agreement carefully before opening or using any AJAX Products, including those listed at https://ajax.systems/products/ (“Products” or “Product”).

The Products may contain software related to the Product (“Software”), which AJAX licenses its customers to access and use only in accordance with this Agreement.

If you do not agree with the terms of this Agreement, do not click the “Accept” button or any other button, regardless of its name, that confirms that you have read and accepted this Agreement, and do not use the Product — you can immediately return the AJAX Product to the seller in accordance with applicable consumer protection laws. By clicking “Accept” or by opening or using the Product, you agree to be bound by the terms of this Agreement.

The “Product Usage Limitations” section below sets out the limitations on the Software and related services that may be provided through the use of the Products in connection with safety measures and their uses. Please read this section carefully, as you also agree, among other things, to these restrictions.

1. Subject Matter

This Agreement regulates the legal rights and obligations of the End Users of the Products and Software, on the one hand, and AJAX, on the other hand. This Agreement shall govern intellectual property rights, privacy, warranties, and other matters set forth herein.

2. Definitions

AJAX recognizes you as an End User if you have registered an account in the AJAX Products and Software for personal use. This applies regardless of which AJAX end user app you use, including, but not limited to, Ajax Security System, Ajax Desktop, and any other AJAX end user apps. An End User may be: (a) an Individual End User — a natural person using the Products and Software for personal or household purposes; or (b) a Corporate End User — a legal person using the AJAX Products and Software to secure its own premises or property, acting through an authorized representative. Where you use the Products and Software with the involvement of security, monitoring, installation, or other service providers (hereinafter a “Service Provider”), such involvement does not itself make the Service Provider an End User.

If you are an authorized representative of a company that provides security, monitoring, installation, or other related services using Ajax Products and Software, including through Ajax PRO apps, AJAX will interact with you as a PRO user, either as a Personal PRO (an individual PRO account) or under a Company Account (a PRO account mode used to run a security, installation, or monitoring business, combining security objects, employee accounts, and rapid response unit teams under one company profile). The legal relationship between AJAX and the PRO user is governed by the Agreement with the PRO user or the Agreement with the PRO user of the mobile app, depending on the type of Software and Products used by the PRO user.f The provisions of this Agreement that apply to PRO users apply in the same way to rapid response units, with any adjustments needed to reflect their role.

Capitalized terms used in this Agreement and not otherwise defined herein have the meanings given to them in the Ajax Privacy Policy at https://ajax.systems/privacy-policy/.

3. Contract Relations

You declare and guarantee that you have the ability to enter into this Agreement relating to the Software and Products and that you are capable and competent under the laws of your jurisdiction or place of residence to access and use the Software and Products.

The use of services that may be provided through the use of the Products is subject to additional restrictions. Accordingly, you declare, guarantee, and agree that you will use the Products and Software in a manner that:

  • DOES NOT violate any intellectual property rights or other rights of AJAX or any third party;
  • DOES NOT violate any law or regulation;
  • IS NOT malicious, fraudulent, deceptive, threatening, abusive, discrediting, obscene, or otherwise unacceptable;
  • DOES NOT endanger the security of your account or someone else’s account that you may access through the use of the Products and/or Software, regardless of the level of access;
  • DOES NOT allow any user’s password, account information, or other security information to be obtained in any way;
  • DOES NOT compromise the security of any computer network and/or crack any passwords and/or security encryption codes;
  • DOES NOT decompile or reverse engineer the Software or Products, or otherwise attempt to obtain the source code of the Software, except to the extent permitted under Section 8 below, and does not use such source code to develop any derivative software, separate software algorithm, or part thereof;
  • DOES NOT use the Software for commercial purposes, in particular for the provision of security, monitoring, and other services to other End Users.

This Agreement grants you certain legal rights. You may have additional rights depending on your jurisdiction.

4. License

In accordance with the terms and conditions outlined in this Agreement, AJAX grants you a limited, non-exclusive, non-sublicensable, and non-transferable license to install and use the Software solely as source code integrated into the AJAX Product that you own or lawfully control and only for your personal, non-commercial use of the Products. You are not allowed (and you must not allow others) to rent, distribute, transfer, modify, commercially exploit, or sublicense the Software, or use the Software under a sharing arrangement or in any other unauthorized way. Moreover, the license does not grant you the right to use the Software in any way as human-readable code (source code). You shall not be permitted to make any copies of the Software or its accompanying documentation for any purpose other than to back up the information generated while using the AJAX Software and Products.

If you are a Corporate End User, the license extends to the use of the Software and Products to secure your own premises or property.

5. User Declaration

By using the AJAX Products and Software, you agree to the following statements:

  • You will use the Products and Software in an ethical and legal manner, in compliance with applicable international and national laws and regulations, including, but not limited to, those concerning personal data protection, intellectual property, international sanctions, etc.
  • You provide AJAX with accurate and up-to-date information and undertake to update it as necessary.
  • You provide your real name, location, etc.
  • You do not use the Products and Software under someone else’s or a fictitious identity for any reason, including for the purpose of obtaining services in jurisdictions subject to the sanctions imposed by the United States, the EU, Ukraine, the Republic of Cyprus, and other countries.

6. Other Software

This Agreement does not apply to any open-source software that is included in the Products or to any third-party software that is licensed separately under the terms of separate license agreements (“Other Software”). Other Software is not subject to the terms and conditions of this Agreement but is provided to you in accordance with the terms of any relevant license agreements with third parties (hereinafter referred to as “Other Software Terms”). Copyrights in Other Software belong to the rights holders specified in the Other Software Terms. Any terms of this Agreement that conflict with the terms of any license agreements for Other Software shall not apply to Other Software. Nothing in this Agreement shall limit your rights or grant you rights that supersede the terms of any applicable end user license for Other Software.

7. Software Update

From time to time, AJAX may provide updates, improvements, patches, bug fixes, and other modifications to improve the Software and related services (“Patches”). You acknowledge that you may need to install Patches in order to continue accessing and using the Products and the Software for the Products. Patches may be installed automatically by a device or manually by a user in accordance with the device settings. You may also opt out of periodic updates for our Products. However, AJAX may release updates that fix critical errors and increase the security of the Products. To increase your level of security, you agree that Product updates may be installed automatically, if technically feasible and without further notice, regardless of whether the automatic update functionality is enabled or disabled for your Product, if such updates are absolutely necessary to ensure the correct operation of your Products, enable encryption, or fix critical errors.

8. Prohibition of Assignment and Reverse Engineering

Any modification, reverse engineering, reverse compilation, or disassembly of the Software is strictly prohibited. However, if you are a resident of the European Union (“EU”), AJAX will, upon written request, provide you with any information necessary for the Software to interact with other programs within the scope of the EU Directive on the legal protection of computer programs.

9. Compensation

You hereby agree to protect AJAX against liability arising from any claims and to compensate AJAX for any losses, obligations, damages, fines, penalties, costs, and expenses (including attorneys’ fees) arising out of your breach of this Agreement.

10. Property Rights, Trade Secrets

You acknowledge and agree that (a) all copyrights and other intellectual property rights worldwide, and (b) property rights in the Software and all subsequent copies thereof, regardless of the form or medium, are the exclusive property of AJAX and its suppliers (if applicable). You acknowledge and agree that the Software contains valuable trade secrets and other proprietary information of AJAX and its suppliers that is not generally available to Internet users who do not use the Software and Products. You agree to keep such trade secrets and proprietary information confidential, and you acknowledge that any actual or potential breach of this obligation will cause immediate and irreparable harm that cannot be adequately compensated by monetary means.

In the event of a breach of this provision, AJAX shall be entitled to immediately cease maintaining the operability of the Software and Products (i.e., cease providing services) without notice or further compensation. You are also advised that any disclosure to third parties of the information contained in the Software or information about the Products that you use may harm your property or well-being and endanger your safety. Do not share such information with any third parties to avoid any negative consequences for you.

You also confirm and guarantee that any information received by you, including, but not limited to, information received from the AJAX Support Department, in connection with resolving a request you submitted to AJAX, shall not be transferred in any way to any other person and shall remain known only to you as the recipient of such information.

11. Copyrights and Trademarks

All materials and informational content on the AJAX website (https://ajax.systems), in AJAX mobile and other apps, and within its Software are owned and used by AJAX. You are not allowed to copy, distribute, or otherwise disclose any materials or informational content (including any logos, images, or data), or use them in any way that is incompatible with the exclusive rights of the copyright owner or the trademark owner, unless you have our written permission to do so.

Any elements and objects used in the Software, including, but not limited to, images (both static and dynamic), text, functionality, user interface, audio tracks, sounds, and color combinations, are the intellectual property of AJAX and may only be used by you as part of the Software in accordance with this Agreement.

You are not permitted to decompile, disassemble, or otherwise reverse engineer the Software, except to the extent permitted under Section 8, or extract any elements/objects from the Software. You are also not entitled to create any copies of any items/objects from the Software or take screenshots for purposes other than notifying AJAX Support of any technical problems that may occur when using the Software or the Products.

Any rights not expressly granted to you under the license in accordance with this Agreement or any other applicable agreements belong to AJAX.

12. Privacy Policy

AJAX is committed to protecting your privacy with respect to any information that is collected under the terms of this Agreement. By purchasing and using AJAX Products and Software, you acknowledge that you have accepted this Agreement and agree to the Privacy Policy set out on our website (https://ajax.systems/privacy-policy/). For the purpose of providing our warranty service, technical support functions, and/or hardware repair, AJAX reserves the right to request that our account at support@ajax.systems be added as an Administrator or PRO user on your device. In such circumstances, AJAX shall comply with all applicable confidentiality obligations and safeguards. After we have completed the app maintenance and processed your request, you can request that AJAX remove the account from your device. Our account at support@ajax.systems will not be removed from your device until you have submitted your request, and it will remain in sleep mode until we receive a new technical support request from you.

By using the Products and/or the Software and adding the unique identifiers (such as username, role, and email address) of the users you have connected to your account (including the information about you, as listed above), you confirm that you have collected and provided such information and data with the full and unconditional consent of the individuals to whom the data relates and with an understanding of the scope and purpose of its use.

By purchasing and/or using the AJAX Products and Software for commercial purposes (e.g., as a service delivery tool), you confirm that you agree to be bound by this Agreement, agree to the Privacy Policy outlined on our website (https://ajax.systems/privacy-policy/), and acknowledge and guarantee that you will comply with AJAX’s Privacy Policy to the same extent as AJAX does with respect to any information about third parties and/or users of the Products to which AJAX has granted you access. Moreover, you hereby guarantee that you have the capacity and appropriate means to enforce the Privacy Policy.

While using Ajax Response, certain incident-related information may be made available to the rapid response units of PRO users that provide monitoring services (in these cases, the Service Providers) to the extent necessary for incident handling, subject to AJAX’s Privacy Policy.

Where your Service Provider is part of an Organization in Ajax PRO Desktop, the Main Company of that Organization may also have access to the same data about your system in the same capacity. Such access results from that company's own organizational decisions, not from AJAX. For any questions about who has access to your data, please contact your Service Provider.

The data processing aspects of your use of the Software are further governed by the Ajax Data Processing Agreement available at https://ajax.systems/data-processing-agreement/.

13. Lack of Implied Rights

Any rights not expressly granted to you by AJAX are not granted by implication under this Agreement.

14. Duration and Termination

This Agreement shall be effective from the time you first use the Software or the Products and shall remain in effect until terminated. You may terminate the Agreement at any time by sending written notice to AJAX at support@ajax.systems; however, the Agreement will not terminate until you have completely stopped using the Products and the Software. Moreover, the Agreement will be immediately terminated if you fail to comply with any of the terms hereof.

Upon termination of the Agreement, the licenses set forth in this Agreement will be immediately terminated, and you agree to cease all access to and use of the Products, the Software, and the documentation. You also confirm that, upon termination of the Agreement, your access to the Software, as well as any support for the Products, will be terminated or limited.

Any provisions concerning confidentiality, protection of personal data, intellectual property, dispute resolution procedures, and applicable law, as well as any other provisions that by their nature remain in force, shall remain in force upon termination of this Agreement.

15. Laws and Jurisdiction

This Agreement shall be construed in accordance with the laws of England and Wales. The choice of law does not affect your rights as a consumer under the consumer protection laws of your country of residence. If you act as a consumer, you agree to submit to the non-exclusive jurisdiction of the courts of the Republic of Cyprus. Any legal proceedings that you may initiate against us in connection with this Agreement shall only take place before a court located in Nicosia, the Republic of Cyprus, or before a court in your place of residence.

If you act as a legal entity, you agree to submit to the exclusive jurisdiction of the International Court of Arbitration of the International Chamber of Commerce and Industry of the Republic of Cyprus (“Arbitration”). The number of arbitrators shall be one. The proceedings shall take place under the Rules of Arbitration. The language of the Arbitration shall be English. The seat of the Arbitration shall be Nicosia, the Republic of Cyprus.

16. Prohibition of Assignment

You may not assign or transfer any of your rights under this Agreement. Any purported assignment or transfer in violation of this clause shall be invalid.

17. Warranty

The Product warranty can be found on the AJAX website at https://ajax.systems/warranty/ or in the “Warranty” section of the manual provided with the Product.

18. Disclaimer of Guarantees

Subject to applicable law, AJAX provides the Software “as is” and disclaims and excludes all guarantees and conditions, express or implied, except those required by law, including any implied warranties of fitness for a particular purpose, ownership, uninterrupted use, accuracy, and non-infringement of any third-party rights. AJAX does not guarantee any specific results from the use of the Software.

AJAX neither guarantees nor assumes any responsibility for the quality and completeness of the functionality of the Products if the AJAX Product has been installed without the involvement of authorized third parties (installers). Nor does AJAX guarantee or assume any responsibility for (a) the quality and completeness of the functionality of the Products or (b) your access to the functionality if you have provided any third party with identifying information related to your Products, such as the Product ID, the email address that you have used to activate the Products, and/or the mobile phone number that you have used to activate the Products.

19. Product Usage Limitations

You acknowledge that you cannot use the Products and the Software in an emergency unless you use third-party security services, as AJAX is not a security company and the functionality of the Products and the Software is limited to monitoring the premises where the Products are installed. You understand that the Product and the Software are not an emergency notification system controlled by an external party, and AJAX will not monitor any emergency alerts or send any emergency response teams to any facility where the Product is installed in the event of an emergency.

You shall use the Software and the Products at your own risk. You shall be solely responsible (and AJAX disclaims any liability) for any loss or damage arising out of the use of the Software or the Product, including any losses, liabilities, or damage caused to you personally, your property, personal possessions (including the Product, other Products, or peripherals connected to any device, computer, or mobile device), data, house, apartment, housing, building, or place of residence, or any other facility.

The contact details of the AJAX Customer Service do not constitute an emergency rescue service for any persons at risk at any facility where the Product is installed and/or used, and AJAX Customer Service shall not be a suitable replacement for any emergency response services. Any life-threatening or emergency situations should be reported to the appropriate emergency response services in your country.

Ajax Response serves solely for use by rapid response units of PRO users that provide monitoring services (in these cases, the Service Providers) to receive and handle incidents.

AJAX does not provide any rapid response unit services and shall not accept any responsibility for any actions or inactions of any third party providing emergency response services.

Restrictions on the use of CCTV cameras: Recordings from video surveillance cameras (both Ajax-branded cameras and those from third-party manufacturers) used with the Software are stored by default in the camera’s internal storage and can be accessed exclusively by the End User. When using video surveillance cameras, you, as an End User, can grant account administration rights to third parties, such as installers, security companies, etc.

In particular, granting account administration rights to third parties provides them with access to video recordings and broadcasts from video surveillance cameras. By granting access to CCTV camera data, you confirm that you fully understand and assume full responsibility for granting administration rights to third parties. You agree that AJAX is not responsible for the actions or omissions of third parties, including any unlawful or unethical use of data from video surveillance cameras and any resulting consequences.

AJAX does not store video recordings from third-party video surveillance cameras in cloud storage. If you integrate third-party video surveillance cameras into the Software, you agree to the privacy policies and terms of use of those manufacturers. AJAX bears no responsibility for any violations by third-party manufacturers of international and national personal data protection laws arising from the use of third-party video surveillance cameras.

20. Limitation of Liability

Nothing in this Agreement (including the provisions of this “Limitation of Liability” section) shall exclude or limit any liability that cannot be excluded or limited under applicable law. To the fullest extent permitted by law, subject to the foregoing, AJAX disclaims and excludes, for itself and its suppliers, any liability whether based on contract, violation of law (including negligence and direct liability), or otherwise, for any direct, indirect, special, or punitive damages of any kind, any loss of income or profit, loss of business, loss of any information or data, or any other damages arising from or in connection with any sale, installation, maintenance, use, operation, failure, or interruption of the Software or the Products, even if AJAX or its suppliers were aware of the possibility of such damages.

AJAX’s liability shall be limited, at AJAX’s discretion, to the repair or replacement of the Product or a refund of its purchase price, subject to applicable local consumer protection laws.

21. Severability

If any clause of this Agreement is deemed invalid, illegal, or unenforceable, this shall in no way affect the validity, legality, or enforceability of any remaining clauses. Any such clause shall be replaced by a valid, legal, and enforceable clause that most closely reflects the original intent and economic effect of the clause being replaced.

22. Notifications

AJAX may send you notifications by email, to your mobile phone number, and/or through notifications within the Software. Notifications shall be sent to the email address or mobile phone number you have specified when using the Products or the Software.

23. Waiver of Rights

No waiver by AJAX of any of its rights shall be valid unless made in writing. Any waiver by AJAX of its right to require compliance with any provision of this Agreement in one instance shall not constitute a waiver of its rights under any other provision or under the same provision in any other instance.

24. Headings and Numbering

Any names, headings, or numbering used for parts of this Agreement, as well as the title of the Agreement, shall be for convenience only and shall not be used to interpret this Agreement.

25. Full Agreement and Amendments

This Agreement constitutes the entire agreement between you and AJAX with respect to its subject matter. The Agreement shall supersede any prior agreements (whether written or oral) with respect to the Software and/or the Products. In the event of any changes to this Agreement, AJAX shall notify you by publishing an updated Agreement on the AJAX website, sending you an email notification, or providing a notification through the Products and/or mobile apps for the Products. Your continued use of the Products or the Software will constitute your acceptance of the changes. It is your responsibility to monitor such changes, so please check the AJAX website periodically. AJAX guarantees that the most recently dated version of the Agreement published on the AJAX website as of the date you use the Software or the Product is up to date.

26. Questions or Additional Information

If you have any questions regarding this Agreement, please contact AJAX by emailing us at hello@ajax.systems.

The Agreement shall be effective from the date of purchase or first use of the AJAX Product or Software and, for existing users, from the date of its publication on the website.