United States
Superior Hub Hybrid
Hybrid control panel supporting photo verification. Works with Fibra and Jeweller devices. Connectable via Ethernet and two SIM cards.
FAQ
How much traffic does the Hub use via GPRS?
The volume data depends on the settings and the number of devices assigned to the Hub. Working in the regular mode without alarms, the Hub uses up to 10 Megabytes per day.
What the loss of communication between the hub and the server means?
The Ajax Cloud service enables the user to manage the security system through specific applications remotely, it sends push notifications about alarms, and monitors the status of the equipment (attributed to regular hub – server communication sessions).
The loss of communication with the equipment means the weakening or complete disabling of the protection that the users and the security company must be aware of
The Ajax Cloud service can communicate with the hub through several independent channels: Ethernet, Wi-Fi, and cellular (2G/3G/4G). An alarm is sent if the hub loses connection with the Ajax Cloud service simultaneously via all communication channels.
Why the connection between the hub and the server may fail?
Failure of the communication service provider’s network equipment or the relevant equipment located at the protected facility.
The services of the communication service provider have not been paid for.
The hub has been turned off (the hub sends a corresponding notification before turning off).
The hub does not have an external power source and the backup battery is discharged (the hub notifies the users and the security company of the critical battery level before turning off).
Hardware failure of the hub.
Sabotage of the system: wired communication channels have been cut off and the radio has been jammed or the hub has been disabled.
If the connection between the hub and the Ajax Cloud service is lost, it is recommended to check the connection of the hub to the internet. If the hub is connected to the monitoring station of the security organization, contact the security company and discuss further actions.
How can the loop (zone) number of the detector or Ajax device be determined
The loop (zone) number is required to describe all devices connected to the hub when adding a protected facility to the security company monitoring station.
The number is assigned when adding a device to the hub. The first added device has the first loop (zone) number. After removing the device from the system, its number becomes available. This number can be assigned to the next device to be added to the system.
The loop (zone) number is available in the states of each device in the Ajax app:
