The loop (zone) number is required to describe all devices connected to the hub when adding a protected facility to the security company monitoring station.
The number is assigned when adding a device to the hub. The first added device has the first loop (zone) number. After removing the device from the system, its number becomes available. This number can be assigned to the next device to be added to the system.
The loop (zone) number is available in the states of each device in the Ajax app:
By default, the hub is set to a hub–detector ping interval of 36 seconds and 30 undeliverable data packets to consider the device lost. With these settings, the hub will detect the loss of the detector in 18 minutes.
To reduce this time, go to the hub settings in the Jeweller section and change the settings. The minimum time for detecting loss of connection with the device is 36 seconds (3 polls of 12 seconds each).
The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:
Detector Ping Interval × Number of missed pings to determine connection failure
Note that with the minimum ping interval, short-term interference can lead to loss of connection with the device. Therefore, set the minimum values only if it is critically important to promptly inform about events in the system.
The identifier (ID) is the serial number of the device. It can be found under the QR code on the device’s enclosure, board, and packaging.
ID at the bottom of the box
ID under the lid
The ID can also be found in the device states in Ajax apps:
United States
