Ajax Cloud Storage user manual

Ajax Cloud Storage is a service that securely stores event-based video recordings from Ajax video surveillance products in the Ajax Cloud. The recordings are accessible directly through Ajax apps, providing an additional way to protect important footage if local storage is compromised or unavailable.

Event-based recording saves footage when a supported event occurs, allowing users to quickly find and review relevant recordings. Cloud Storage complements local storage and NVR recording by keeping footage accessible even if local storage is damaged, stolen, or unavailable. It also provides an additional storage option for critical cameras and distributed sites without requiring an NVR at every location.

The service supports compatible wired and Wi-Fi Ajax cameras, extending cloud-based video recording across the Ajax video portfolio. The list below includes compatible cameras:

• DoorBell
• IndoorCam
• Ajax cameras

How the storage works

Video recording starts when a camera detects movement or when an Ajax detector that activates a video scenario is triggered. You can configure the cloud archive recording settings within the selected subscription plan to adapt them to the specifics of your video device or client requirements.

The service proposes several subscription plans available for a single device or a 4-device bundle. The plan for a bundle of four devices can be activated for fewer devices than the plan limit. It is possible to add or exclude devices from the plan within its limit at any moment.

Recording restrictions depend on the subscription plan. Please note that the recording time limit is shared across all four devices.

Overwriting is performed automatically in a loop within a few minutes according to the FIFO (first in, first out) rule. The recording is looped every 7 days/600 minutes or 30 days/1,500 minutes (depending on the subscription plan), whichever comes first.

Cloud recording specifications for wired cameras

Recording settings:

• Recording limit for 7- and 30-day storage: unlimited
• Pre-recording: 5 s
• Post-recording: 5 s
• Cooldown: 0 s

How to activate Ajax Cloud Storage

To use Ajax Cloud Storage, you need to enable Ajax Services. To enable the service, dealers must be registered as a company in Ajax PRO Desktop. For more information about Ajax Cloud Storage, please fill out the form, and our representative will contact you shortly.

After becoming a dealer, you can check whether Ajax Cloud Storage is activated. To do this:

1. Open Ajax PRO Desktop and go to the Company module.
2. Click Service settings.
3. Ensure the Extra Ajax services field has the Activated state.

The functionality is available in Ajax apps of such versions or later:

An Ajax system allows activating subscription-based Ajax Services via PRO user/admin or corporate card payment. The feature availability depends on the country. It can be used by a PRO user with full rights or an admin with full rights unless a PRO or a company is added to the space.

How to configure cloud recording

To check if Ajax Cloud Storage is activated, go to the device states. To do this, in Ajax apps:

1. Select the required space.
2. Go to the Devices tab.
3. Select the required device from the list. If the camera or the doorbell is connected to the video recorder, select NVR and tap Cameras.

How to connect one device to the cloud archive

When Ajax Cloud Storage is activated, you can configure the maximum recording time in the archive. To do this, in Ajax apps:

1. Select the required space.

2. Go to the Devices tab.

3. Select the required device from the list. If the camera or the doorbell is connected to the video recorder, select NVR and tap Cameras.

4. Tap on the gear icon to go to Settings.

5. Go to the Archive menu.

6. Tap Max archive depth, days.

   Note that if the storage is full before the specified period ends, older recordings will be overwritten regardless of the archive depth setting.

7. Select from 1 to 30 days. If you reduce the maximum recording time, any data beyond the updated limit will be permanently erased.

8. Tap Save.

How to connect multiple devices to the cloud archive

You can connect up to four cameras to the cloud archive. To do this, in Ajax apps:

1. Select the required space.
2. Tap on the gear icon to go to the space settings.
3. Go to the Extra services menu.
4. Select the required service for four devices (e.g., 4-Device Cloud archive Standard 30 days).
5. Select which devices you want to assign the service. Tap Next.
6. Follow the steps in the app.

How to format an archive

You can clean the cloud archive to remove unnecessary files.

To do this, in Ajax apps:

1. Select the required space.
2. Go to the Devices tab.
3. Select the required device from the list. If the camera or the doorbell is connected to the video recorder, select NVR and tap Cameras.
4. Tap on the gear icon to go to Settings.
5. Go to the Archive menu.
6. Tap Format archive and then tap Format now.