KeyPad Plus Jeweller user manual

KeyPad Plus Jeweller is a wireless touch keypad for managing the Ajax system with encrypted contactless cards and key fobs. Designed for indoor installation. Supports “silent alarm” when entering the duress code.

The keypad manages security modes using passwords and cards or key fobs. Indicates the current security mode with a LED light.

The keypad operates as part of the Ajax system by connecting via the Jeweller secure radio communication protocol to the hub. The communication range without obstacles is up to 1700 meters. The pre-installed battery life is up to 3.5 years.

Functional elements

1. Armed indicator

2. Disarmed indicator

3. Night Mode indicator

4. Malfunction indicator

5. Pass/Tag Reader

6. Numeric touch button box

7. Function button

8. Reset button

9. Arm button

10. Disarm button

11. Night Mode button

12. SmartBracket mounting plate (to remove the plate, slide it down)

    Do not tear off the perforated part of the mount. It is required for actuating the tamper in case of any attempt to dismantle the keypad.

13. Power button

14. Tamper button

15. Keypad QR Code

Operating principle

KeyPad Plus Jeweller arms and disarms the security of the entire facility or separate groups as well as allows activating the Night Mode. You can control the security modes with KeyPad Plus Jeweller using:

1. Codes. The keypad supports general and personal codes, as well as arming without entering a code.

2. Cards or key fobs. You can connect Tag key fobs and Pass cards to the system. To quickly and securely identify users, KeyPad Plus Jeweller uses the DESFire® technology. DESFire® is based on the ISO 14443 international standard and combines 128-bit encryption and copy protection.

KeyPad Plus Jeweller supports code types as follows:

• Keypad code — general code set up for the keypad. When used, all events are delivered to Ajax apps on behalf of the keypad.

• User code — personal code set up for a user connected to the hub. When used, all events are delivered to Ajax apps on behalf of the user.

• Keypad access code — set up for a person who is not registered in the system. When used, events are delivered to Ajax apps with a name associated with this code.

• RRU code is an access code for the rapid response units (RRU) activated after the alarm and valid for a specified period. When the code is activated and used, events are delivered to Ajax apps with a title associated with this code.

Before entering a code or using Tag/Pass, you should activate (“wake up”) the KeyPad Plus Jeweller by sliding your hand over the touch panel from top to bottom. When it is activated, the button backlight is enabled, and the keypad beeps.

The KeyPad Plus Jeweller is equipped with LED indicators that show the current security mode and keypad malfunctions (if any). The security status is displayed only when the keypad is active (the device backlight is on).

You can use the KeyPad Plus Jeweller without ambient lighting as the keypad has a backlight. The pressing of the buttons is accompanied by a sound signal. The backlight brightness and keypad volume are adjustable in the settings. If you do not touch the keypad for 4 seconds, KeyPad Plus Jeweller reduces the backlight brightness, and 8 seconds later goes into power-saving mode and turns off the display.

Function button

KeyPad Plus Jeweller has a Function button that operates in 3 modes:

• Off — the button is disabled and nothing happens after it is pressed.

• Alarm — after the Function button is pressed, the system sends an alarm to the security company monitoring station and all users.

• Mute interconnected fire detectors alarm — after the Function button is pressed, the system mutes the alarm of the Ajax fire detectors*. Available only if an Interconnected Fire Detectors Alarm is enabled (Hub → Settings → Service → Fire detectors settings)* Only FireProtect 2 RB (Heat/Smoke/CO) UL Jeweller and FireProtect 2 RB (Heat/Smoke) UL Jeweller are certified according to UL/ULC standards.

Learn more

Duress code

KeyPad Plus Jeweller supports duress code. It allows you to simulate alarm deactivation. The Ajax app and sirens installed at the facility will not give you away in this case, but the security company and other users of the security system will be warned about the incident.

Learn more

Two-stage arming

KeyPad Plus Jeweller can participate in two-stage arming, but cannot be used as a second-stage device. The two-stage arming process using Tag or Pass is similar to arming using a personal or general code on the keypad.

Learn more

Event transmission to the monitoring station

The Ajax system can connect to the CMS and transmit events and alarms to the monitoring station of the security company in SurGard (Contact ID), ADEMCO 685, SIA (DC-09), and other proprietary protocol formats. A complete list of supported protocols is available here. The device ID and the number of the loop (zone) can be found in its states.

Connection

Before starting connection

1. Install the Ajax app and create an account. Add a hub and create at least one room.

   Only Hub 2 Plus Jeweller and Hub 2 (4G) Jeweller are certified according to UL/ULC standards.

2. Ensure that the hub is on and has Internet access (via Ethernet cable, Wi-Fi, and/or mobile network). This can be done by opening the Ajax app or by looking at the hub logo on the faceplate — it lights white or green if the hub is connected to the network.

3. Make sure that the hub is not in armed mode and does not start updates by checking its status in the app.

To connect KeyPad Plus Jeweller

1. Open the Ajax app. If your account has access to multiple hubs, select the one to which you want to connect KeyPad Plus Jeweller.

2. Go to the Devices menu and click Add Device.

3. Name the keypad, scan or enter the QR code (located on the package and under the SmartBracket mount), and select a room.

4. Click Add; the countdown will begin.

5. Turn on the keypad by holding the power button for 3 seconds. Once connected, KeyPad Plus Jeweller will appear in the hub device list in the app. To connect, locate the keypad at the same protected facility as the system (within the coverage area of ​​the hub radio network range). If the connection fails, try again in 10 seconds.

KeyPad Plus Jeweller turns off automatically 6 seconds after being turned on if the keypad fails to connect to the hub. Therefore, you do not need to turn off the device to retry the connection.

Updating the statuses of devices in the list depends on the Jeweller settings; the default value is 36 seconds.

Icons

The icons represent some of KeyPad Plus Jeweller states. You can see them in the Devices tab in the Ajax app.

States

The states include information about the device and its operating parameters. The states of KeyPad Plus Jeweller can be found in the Ajax app:

1. Go to the Devices tab.

2. Select KeyPad Plus Jeweller from the list.

Settings

KeyPad Plus Jeweller is configured in the Ajax app:

1. Go to the Devices tab.

2. Select KeyPad Plus Jeweller from the list.

3. Go to Settings by clicking on the gear icon .

* Only FireProtect 2 RB (Heat/Smoke/CO) UL Jeweller and FireProtect 2 RB (Heat/Smoke) UL Jeweller detectors are certified according to UL/ULC standards.
** In compliance with UL 636, the audible alarm should be disabled for triggering the panic button.

Configuring codes

Ajax system allows you to set up a keypad code, as well as personal codes for users added to the hub.

With the OS Malevich 2.13.1 update, we have also added the ability to create access codes for people who are not added to the hub. This is convenient, for example, to provide a cleaning company with access to security management.

With the OS Malevich 2.17 update, codes for the rapid response units are available. The RRU codes are activated after the alarm and are valid for a specified period. See how to set up and use each type of code below.

To set keypad code

1. Go to keyboard settings.

2. Select Keypad Code.

3. Set the keypad code you want.

To set the keypad duress code

1. Go to keypad settings.

2. Select Duress Code.

3. Set the keypad duress code you want.

To set a personal code in the Ajax app

1. Go to the user profile settings (Hub → Settings → Users → Your profile settings).

2. Select Passcode Settings (User ID is also visible in this menu).

3. Set User Code and Duress Code.

To set up an access code for a person who is not registered in the system

1. Go to the hub settings (Hub → Settings ).

2. Select Keypad Access Codes.

3. Set up Username and Access Code.

If you want to set up a duress code, change settings for access to groups, Night Mode, code ID, temporarily disable or delete this code, select it in the list and make changes.

To set up the RRU code

Only a PRO with the rights to configure the system can create and configure the RRU codes in the Ajax PRO apps. More information about configuring this feature you can find in this article.

Adding passes and tags

KeyPad Plus Jeweller can work with Tag key fobs, Pass cards, and third-party cards and key fobs that use DESFire® technology.

The maximum number of connected passes/tags depends on the hub model. At the same time, the bound passes and tags do not affect the total limit of devices on the hub.

The procedure for connecting Tag, Pass, and third-party devices is the same. See the connecting instructions here.

Controlling security via codes

You can control Night Mode, security of the entire facility or separate groups using general, personal, RRU, and access codes (configured by PRO or a user with admin rights). The keypad allows you to use 4 to 6 digit codes. Incorrectly entered numbers can be cleared with the button.

If a personal code or access code is used, the name of the user who armed or disarmed the system is displayed in the hub event feed and in the notifications list. If a general code is used, the name of the user who changed the security mode is not displayed.

Arming with a personal code The username is displayed in the notifications and events feed

Arming with a general code The device name is displayed in the notifications and events feed

Controlling security at the object via general code

1. Activate the keypad by swiping your hand over it. Bring Tag or Pass to the keypad pass/tag reader if the Authorization confirmation with a passcode feature is activated.

2. Enter the general code.

3. Press the arming /disarming /Night Mode key.

For example: 1234 →

Group security management with a general code

1. Activate the keypad by swiping your hand over it. Bring Tag or Pass to the keypad pass/tag reader if the Authorization confirmation with a passcode feature is activated.

2. Enter the general code.

3. Press the * (Function button).

4. Enter the Group ID.

5. Press the arming /disarming /Night Mode key.

For example: 1234 → * → 2 →

What is Group ID

If a security group is assigned to KeyPad Plus Jeweller (in the Group Management field in the keypad settings), you do not need to enter the group ID. To manage the security mode of this group, entering a general or personal code is sufficient.

Security management of the facility using a personal code

1. Activate the keypad by swiping your hand over it. Bring Tag or Pass to the keypad pass/tag reader if the Authorization confirmation with a passcode feature is activated.

2. Enter the User ID.

3. Press the * (Function button).

4. Enter your personal code.

5. Press the arming /disarming /Night Mode key.

For example: 2 → * → 1234 →

What is User ID

Group security management with a personal code

1. Activate the keypad by swiping your hand over it. Bring Tag or Pass to the keypad pass/tag reader if the Authorization confirmation with a passcode feature is activated.

2. Enter the User ID.

3. Press the * (Function button).

4. Enter your personal code.

5. Press the * (Function button).

6. Enter the Group ID.

7. Press the arming /disarming /Night Mode key.

For example: 2 → * → 1234 → * → 5 →

If a group is assigned to KeyPad Plus Jeweller (in the Group Management field in the keypad settings), you do not need to enter the group ID. To manage the security mode of this group, entering a personal code is sufficient.

What is Group ID

What is User ID

Security control of the entire object using an access code

Enter the access code and press the arming /disarming /Night Mode button.

For example: 1234 →

Security management of the group using a common code

Enter the access code, press the *asterisk icon*, enter the group ID and press the arming /disarming /Night Mode button.

For example: 1234 → * → 2 →

What is Group ID

Using a duress code

A duress code allows you to simulate alarm deactivation. The Ajax app and sirens installed at the facility will not give the user away in this case, but the security company and other users will be warned about the incident. You can use both a personal and a general duress code. In Keypad Access Codes, you can also set up a duress code for people not registered in the system.

Learn more

To use a keypad general duress code

1. Activate the keypad by swiping your hand over it. Bring Tag or Pass to the keypad pass/tag reader if the Authorization confirmation with a passcode feature is activated.

2. Enter the general duress code.

3. Press the disarming button .

For example: 4321 →

To use a personal duress code of registered user

1. Activate the keypad by swiping your hand over it. Bring Tag or Pass to the keypad pass/tag reader if the Authorization confirmation with a passcode feature is activated.

2. Enter the User ID.

3. Press the * (Function button).

4. Enter the personal duress code.

5. Press the disarming button .

For example: 2 → * → 4422 →

To use a duress code of a person who is not registered in the system

Enter the duress code set in Keypad Access Codes and press the disarming key .

For example: 4567 →

Using the RRU code

The RRU code is activated after triggering the alarm during the time configured in the hub settings, and it is valid for a specified period. This ensures that such code will only be used in case of risk, unlike keypad or user codes.

How to configure the RRU code

Security control of the object using the RRU code:

Enter RRU Code and press the arming / disarming / Night Mode activation button.

For example: 1234 →

Security control of the group using the RRU code:

Enter RRU Code, press *, enter Group ID, and press the arming / disarming / Night Mode activation button.

For example: 1234 → * → 2 →

Security management using Tag or Pass

1. Activate the keypad by swiping your hand over it. KeyPad Plus Jeweller will beep (if enabled in the settings) and turn on the backlight.

   Note that the keypad can be activated automatically with the Auto-wake on Delay when Entering function if Delay When Entering is set up. This function is supported by KeyPad Plus Jeweller with firmware version 6.60.0.6 or higher and hubs with OS Malevich 2.19 or higher.

2. Bring Tag or Pass to the keypad pass/tag reader. It is marked with wave icons.

3. Enter the required code if the Authorization confirmation with a passcode feature is activated.

4. Press the Arm, Disarm, or Night Mode button on the keypad.

Security control of a single group

Tag or Pass can control the security mode of a single group. This is possible if KeyPad Plus Jeweller is not assigned to any group and Tag or Pass has no group restrictions.

To change the security mode of a single group using Tag or Pass:

1. Activate the keypad by swiping your hand over it. Bring Tag or Pass to the keypad pass/tag reader if the Authorization confirmation with a passcode feature is activated.

2. Press the button.

3. Enter the Group ID.

4. Press the arming / disarming / Night Mode activation button.

For example: → 01 →

If the security mode is successfully changed, a short beep will sound, the indicator will change, and a notification with the username will appear in the event log.

Mute Interconnected Fire Detectors Alarms function

KeyPad Plus Jeweller can mute an interconnected fire alarm by pressing the Function button (if the required setting is enabled). The reaction of the system to pressing a button depends on the settings and the state of the system:

• Interconnected Fire Detectors Alarms have already propagated — by the first press of the button, all sirens of the fire detectors* are muted, except for those that registered the alarm. Pressing the button again mutes the remaining detectors.

• Interconnected alarms delay time lasts — by pressing the Function button, the siren of the triggered Ajax fire detectors* is muted.

Keep in mind that the option is available only if Interconnected Fire Detectors Alarm is enabled.

* Only FireProtect 2 RB (Heat/Smoke/CO) UL Jeweller and FireProtect 2 RB (Heat/Smoke) UL Jeweller detectors are certified according to UL/ULC standards.
** In compliance with UL 636, the audible alarm should be disabled for triggering the panic button.

Learn more

Indication

KeyPad Plus Jeweller can report the current security mode, keystrokes, malfunctions, and its status by LED indication and sound. The current security mode is displayed by the backlight after the keypad is activated. The information about the current security mode is relevant even if the arming mode is changed by another device: a key fob, another keypad, or an app.

You can activate the keypad by swiping your hand over the touch panel from top to bottom. When activated, the backlight on the keypad will turn on and a beep will sound (if enabled).

Sound notifications of malfunctions

If any device is offline or the battery is low, KeyPad Plus Jeweller can notify system users with an audible sound. The keyboards’ LEDs Х will blink. Malfunction notifications will be displayed in the events feed, SMS text, or push notification.

To enable sound notifications of malfunctions, use Ajax PRO and PRO Desktop apps:

1. Click Devices , choose hub and open its settings :Click Service → Sounds and Alerts

2. Enable toggles: If battery of any device is low and If any device is offline.

3. Click Back to save settings.

Sound notifications of malfunctions appear when the keypad indication is finished. If several malfunctions occur in the system, the keypad will notify about the loss of connection between the device and the hub first.

Functionality testing

The Ajax system provides several types of tests that help you make sure that installation points of devices are selected correctly.

KeyPad Plus Jeweller functionality tests do not start straight away but after no more than one hub-detector ping period (36 seconds when using the standard hub settings). You can change the ping period of devices in the Jeweller menu of the hub settings.

Tests are available in the device settings menu (Ajax App → Devices → KeyPad Plus Jeweller → Settings )

• Jeweller Signal Strength Test

• Signal Attenuation Test

Choosing a location

KeyPad Plus Jeweller is best placed indoors near the entrance. This allows disarming the system before the entry delays have expired, as well as quickly arming the system when leaving the premises.

It is a good practice to install the keypad 1.3 to 1.5 meters above the floor for convenience. Install the keypad on a flat, vertical surface. This allows KeyPad Plus Jeweller to be firmly attached to the surface and to avoid false tamper triggering.

Besides, the placement of the keypad is determined by the distance from the hub or the radio signal range extender, and the presence of obstacles between them that prevent the passage of the radio signal: walls, floors, and other objects.

What affects the radio communication ​range

If after moving the device still has a low or unstable signal strength, use a radio signal range extender.

Do not install the keypad:

• In places where parts of clothing (for example, next to the hanger), power cables, or Ethernet wire may obstruct the keypad. This can lead to false triggering of the keypad.

• Inside premises with temperature and humidity outside the permissible limits. This could damage the device.

• In places where KeyPad Plus Jeweller has an unstable or poor signal strength with the hub or radio signal range extender.

• Within 1 meter of a hub or radio signal range extender.

• Close to electrical wiring. This may cause communication interferences.

• Outdoors. This could damage the device.

Installing the keypad

1. Attach the keypad to the surface with double-sided adhesive tape and carry out signal strength and attenuation tests. If the signal strength is unstable or if one bar is displayed, move the keypad or use the radio signal range extender.

   Double-sided adhesive tape may only be used for temporary attachment of the keypad. The device attached with adhesive tape can at any time be detached from the surface and fall, which may lead to failure.

   Please note that if the device is attached with adhesive tape, the tamper will not trigger when trying to detach it.

2. Check the convenience for code entry using Tag or Pass to manage security modes. If it is inconvenient to manage the security at the selected location, relocate the keypad.

3. Remove the keypad from the SmartBracket mounting plate.

4. Attach the SmartBracket mounting plate to the surface using the bundled screws. When attaching, use all fixing points. Be sure to fix the perforated corner on the SmartBracket plate so that the tamper responds to a detachment attempt.

   

5. Slide KeyPad Plus Jeweller onto the mounting plate and tighten the mounting screw at the bottom of the body. The screw is needed for more reliable fastening and protection of the keypad from quick dismantling.

6. As soon as the keypad is fixed on the SmartBracket, it shall blink once with LED X — this is a signal that the tamper has been triggered. If the LED does not blink after installation on SmartBracket, check the tamper status in the Ajax app, and then make sure the plate is firmly attached.

Maintenance

Check the functioning of your keypad on a regular basis. This can be done once or twice a week. Clean the body from dust, cobwebs, and other contaminants as they emerge. Use a soft dry cloth that is suitable for equipment care.

Do not use substances that contain alcohol, acetone, gasoline or other active solvents to clean the detector. Wipe the touch keypad gently: scratches can reduce the sensitivity of the keypad.

The batteries installed in the keypad provide up to 3.5 years of autonomous operation at default settings. If the battery is low, the system sends appropriate notifications, and the X (Malfunction) indicator smoothly lights up and goes out after each successful code entry.

KeyPad Plus Jeweller can work up to 2 months after the low battery signal. However, we recommend you replace the batteries immediately upon notification. It is advisable to use lithium batteries. They have a large capacity and are less affected by temperatures.

How long Ajax devices operate on batteries, and what affects this

How to replace batteries in KeyPad Plus Jeweller

Complete set

1. KeyPad Plus Jeweller

2. SmartBracket mounting plate

3. 4 pre-installed lithium batteries АА (FR6)

4. Installation kit

5. Quick Start Guide

Technical specifications

All technical specifications of KeyPad Plus Jeweller

Compliance with standards

UL-compliant installation

Warranty

The warranty for the Limited Liability Company “Ajax Systems Manufacturing” products is valid for 2 years after purchase and does not extend to the bundled batteries.

If the device does not function properly, we recommend that you first contact the support service as half of the technical issues can be resolved remotely.

Warranty obligations

User Agreement

Contact Technical Support:

• e-mail

• Telegram