Superior KeyPad Plus Jeweller user manual

Superior KeyPad Plus Jeweller is a wireless touch keypad. It allows you to manage the Ajax system using encrypted contactless cards and key fobs. The keypad also supports a “silent alarm” feature that activates by entering the duress code. The LED light indicates the current security mode.

Superior KeyPad Plus Jeweller operates within the Ajax system, connected to the hub via the protected Jeweller protocol. The communication range in an open space is up to 1,700 meters. Superior KeyPad Plus Jeweller operates for up to 4,5 years from pre-installed batteries. The device is designed for indoor use only.

Functional elements

1. Armed indicator.

2. Disarmed indicator.

3. Night Mode indicator.

4. Malfunction indicator.

5. Pass/Tag reader.

6. Numpad.

7. Function button.

8. Reset button.

9. Arm button .

10. Disarm button .

11. Night Mode button .

12. SmartBracket mounting panel (to remove the plate, slide it down).

13. A perforated part is required for actuating the tamper in case of any attempt to dismantle the device.

14. Tamper button.

15. Power button.

16. QR сode.

17. Holding screw.

Compatible hubs and range extenders

An Ajax hub with the firmware OS Malevich 2.16 and higher is required for the detector to operate.

Check devices compatibility

Operating principle

Superior KeyPad Plus Jeweller arms and disarms the security of the entire facility or separate groups and allows activating the Night Mode. You can control the security modes with Superior KeyPad Plus Jeweller using the following:

1. Codes. The keypad supports general and personal codes and arming without entering a code.

2. Cards or key fobs. You can connect Tag key fobs and Pass cards to the system.

Superior KeyPad Plus Jeweller supports the following code types:

• Keypad code — general code set up for the keypad. When used, all events are delivered to Ajax apps on behalf of the keypad.

• User code — personal code set up for a user connected to the hub. When used, all events are delivered to Ajax apps on behalf of the user.

• Keypad access code — a code set up for a person who is not registered in the system. When used, events are delivered to Ajax apps with a name associated with this code.

• RRU code is an access code for the rapid response units (RRU) activated after the alarm and valid for a specified period. When the code is activated and used, events are delivered to Ajax apps with a title associated with this code.

Before entering a code or using Tag/Pass, you should activate (“wake up”) Superior KeyPad Plus Jeweller by sliding a hand over the touch panel from top to bottom. The button backlight is enabled when activated, and the keypad beeps.

Superior KeyPad Plus Jeweller has LED indicators showing the current security mode and keypad malfunctions (if any). The security status is displayed only when the keypad is active (the device backlight is on).

Superior KeyPad Plus Jeweller can be used in low-light conditions as it has a backlight. Pressing the buttons is accompanied by a sound signal. The backlight brightness and keypad volume are adjustable in the settings. If the keypad is not touched for 4 seconds, Superior KeyPad Plus Jeweller reduces the backlight brightness. After 8 seconds of inactivity, it enters power-saving mode and turns off the display.

Function button

Superior KeyPad Plus Jeweller has the Function button that operates in one of 3 modes:

• Off — the Function button is disabled, and nothing happens when the user presses this button.

• Alarm — after the Function button is pressed, the system sends an alarm to the security company monitoring station and all users.

• Mute interconnected fire detectors alarm — after the Function button is pressed, the system mutes the alarm of Ajax fire detectors. Available only if an Interconnected Fire Detectors Alarm is enabled (Hub → Settings → Service → Fire detectors settings).

Learn more

Duress code

Superior KeyPad Plus Jeweller supports duress code. It allows you to simulate alarm deactivation. In this case, the Ajax app and the sirens installed at the facility will not give away your actions. Still, the security company and other security system users will be alerted about the incident.

Learn more

Unauthorized access auto-lock

If a wrong code is entered three times within 1 minute, the keypad will be locked for the time specified in its settings. During this time, the hub will ignore all codes while simultaneously informing the users of the security system about an attempt to guess the code.

A user or PRO with administrator rights can unlock the keypad through the app. Also, unlocking occurs automatically after the lock time specified in the settings expires.

Mute interconnected fire detectors alarms function

Superior KeyPad Plus Jeweller can mute an interconnected fire alarm by pressing the Function button (if the required setting is enabled). The reaction of the system to pressing a button depends on the settings and the state of the system:

• Interconnected Fire Detectors Alarm have already propagated — by the first press of the button, all sirens of the fire detectors are muted, except for those that registered the alarm. Pressing the button again mutes the remaining detectors.

• Interconnected alarms delay time lasts — by pressing the Function button, the siren of the triggered Ajax fire detectors is muted.

Remember that the option is available only if Interconnected Fire Detectors Alarm is enabled.

Learn more

Two-stage arming

Superior KeyPad Plus Jeweller can participate in two-stage arming but cannot be used as a second-stage device. The two-stage arming process using Tag or Pass is similar to using a personal or general code on the keypad.

Learn more

Sending events to the monitoring station

The Ajax system can transmit alarms to the PRO Desktop monitoring app as well as the central monitoring station (CMS) in the formats of SurGard (Contact ID), SIA (DC-09), ADEMCO 685, and other protocols.

Superior KeyPad Plus Jeweller can transmit the following events:

1. The duress code is entered.

2. The panic button is pressed (if the Function button works in the panic button mode).

3. The keypad is locked due to an attempt to guess a code.

4. Tamper alarm/recovery.

5. Loss/recovery of connection between Superior KeyPad Plus Jeweller and the hub.

6. Temporary activation/deactivation of Superior KeyPad Plus Jeweller.

When an alarm is received, the operator of the security company monitoring station knows what happened and where to send the fast response team. The addressability of each Ajax device allows you to send events and the type of the device, the name assigned to it, and the room to the PRO Desktop or the CMS. The list of transmitted parameters may differ depending on the type of CMS and the selected communication protocol.

Adding to the system

To connect Superior KeyPad Plus Jeweller to the hub, the device must be located at the same secured facility as the system (within the range of ​​the hub radio network). For the device to work via ReX or ReX 2 radio signal range extender, you must first add the device to the hub, then connect it to ReX or ReX 2 in the settings of the range extender.

Before adding a device

1. Install an Ajax PRO app.

2. Log in to a PRO account or create a new one.

3. Select a space or create a new one.

   What is a space

   How to create a space

   The space functionality is available for apps of such versions or later:

   • Ajax Security System 3.0 for iOS;

   • Ajax Security System 3.0 for Android;

   • Ajax PRO: Tool for Engineers 2.0 for iOS;

   • Ajax PRO: Tool for Engineers 2.0 for Android;

   • Ajax PRO Desktop 4.0 for macOS;

   • Ajax PRO Desktop 4.0 for Windows.

4. Add at least one virtual room.

5. Add a compatible hub to the space. Ensure the hub is switched on and has internet access via Ethernet, Wi-Fi, and/or mobile network.

6. Ensure the space is disarmed, and the hub is not starting an update by checking statuses in the Ajax app.

Connecting to the hub

1. Open an Ajax PRO app. Select the hub where you want to add the device.

2. Go to the Devices tab and click Add Device.

3. Name the keypad, scan, or type in the QR code (located on the package and under the SmartBracket mount), and select a room and a group (if Group mode is enabled).

4. Click Add; the countdown will begin.

5. Turn on the keypad by holding the power button for 3 seconds. Once connected, Superior KeyPad Plus Jeweller will appear in the hub device list in the app. If the connection fails, try again in 10 seconds.

Superior KeyPad Plus Jeweller turns off automatically 6 seconds after being turned on if the keypad fails to connect to the hub. Therefore, you do not need to turn off the device to retry the connection.

Updating the statuses of devices in the list depends on the Jeweller settings. The default value is 36 seconds.

Icons

The icons display some Superior KeyPad Plus Jeweller states. To access them:

1. Sign in to the Ajax app.

2. Select the hub.

3. Go to the Devices tab.

States

The States menu includes information about the device and its operating parameters. The states of Superior KeyPad Plus Jeweller can be found in Ajax apps:

1. Go to the Devices tab.

2. Select Superior KeyPad Plus Jeweller from the list.

Settings

To change Superior KeyPad Plus Jeweller settings in the Ajax apps:

1. Go to the Devices tab.

2. Select Superior KeyPad Plus Jeweller from the list.

3. Go to Settings by clicking on the gear icon .

4. Set the required parameters.

5. Click Back to save the new settings.

Codes setting

Ajax system allows you to set up a keypad code, as well as personal codes for users added to the hub. This is convenient, for example, to provide a cleaning company with access to security management.

Keypad access code

To generate a keypad access code, in apps:

1. Go to the Devices menu.

2. Select the keypad for which you want to set up an access code.

3. Go to Settings by clicking on the gear icon .

4. Find the Keypad Code item and click it.

5. Set the keypad code. Contains from 4 to 6 digits.

6. Press Done to save the data.

User access code

Duress code

Adding passes and tags

Superior KeyPad Plus Jeweller can work with Tag key fobs, Pass cards, and third-party cards and key fobs that use DESFire® technology.

The maximum number of connected passes/tags depends on the hub model. At the same time, the bound passes and tags do not affect the total limit of devices on the hub.

The procedure for connecting Tag, Pass, and third-party devices is the same. See the connecting instructions here.

Controlling security with the codes

Using general, personal, or RRU code, you can control the Night Mode and the security of the entire object or separate groups. Entering the code should be confirmed by pressing one of the buttons (Arm), (Disarm) and (enable Night Mode). The keypad allows you to use 4 to 6-digit codes. Erroneously entered digits are reset with the button .

If a personal or access code is used, the name of the user who armed or disarmed the system is displayed in the hub event feed and in the notifications list. If a general code is used, the name of the user who changed the security mode is not displayed.

Arming with a personal code The username is displayed in the notifications and events feed

Arming with a general code The device name is displayed in the notifications and events feed

Security management using Tag or Pass

1. Activate the keypad by swiping your hand over it. Superior KeyPad Plus Jeweller will beep (if enabled in the settings) and turn on the backlight.

   Note that the keypad can be activated automatically by Auto-wake on Delay when Entering function if Delay When Entering is set up. This function is supported by Superior KeyPad Plus Jeweller with firmware version 5.60.6.3 or higher and hubs with OS Malevich 2.18 and higher.

2. Bring Tag or Pass to the keypad pass/tag reader. It is marked with wave icons.

3. Enter the required code if the Authorization confirmation with a passcode feature is activated.

4. Press the Arm, Disarm, or Night Mode button on the keypad.

Indication

Superior KeyPad Plus Jeweller can report the current security mode, keystrokes, malfunctions, and status by LED indication and sound. The backlight displays the current security mode after the keypad is activated. The information about the current security mode is relevant even if the arming mode is changed by another device: a key fob, another keypad, or an app.

You can activate the keypad by swiping your hand over the touch panel from top to bottom. When activated, the backlight on the keypad will turn on, and a beep will sound (if enabled).

Sound notifications of malfunctions

Superior KeyPad Plus Jeweller can notify system users with an audible sound if any device is offline or the battery is low. The keyboards’ LEDs Х will blink. Malfunction notifications will be displayed in the events feed, SMS text, or push notifications.

To enable sound notifications of malfunctions, use Ajax PRO and PRO Desktop apps:

1. Click Devices , choose hub and open its settings :

   • Click Service → Sounds and Alerts

2. Enable toggles: If battery of any device is low and If any device is offline.

3. Click Back to save settings.

Sound notifications of malfunctions appear when the keypad indication is finished. If several malfunctions occur in the system, the keypad will notify about the loss of connection between the device and the hub first.

Malfunctions

When a malfunction is detected, the Ajax app displays a malfunction counter on the device icon. All malfunctions are shown in the device states. Fields with malfunctions will be highlighted in red.

A malfunction is displayed if:

• The device temperature is outside acceptable limits.

• The device enclosure is open (tamper is triggered).

• No connection with the hub or radio signal range extender via Jeweller.

• The device battery is low.

Functionality testing

The Ajax system offers several tests to help select the device installation place. Tests do not start immediately. However, the waiting time does not exceed the duration of one “hub—device” polling interval. The polling interval can be checked and configured at hub settings (Hub → Settings → Jeweller or Jeweller/Fibra).

To run a test in the Ajax app:

1. Select the required hub.

2. Go to the Devices tab.

3. Select Superior KeyPad Plus Jeweller from the list.

4. Go to Settings .

5. Select a test:

   1. Jeweller Signal Strength Test

   2. Signal Attenuation Test

6. Run the test.

Device placement

Superior KeyPad Plus Jeweller is best placed indoors near the entrance. This allows disarming the system before the entry delays have expired and quickly arming the system when leaving the premises.

It is a good practice to install the keypad 1.3 to 1.5 meters above the floor for convenience. Install the keypad on a flat, vertical surface. This allows Superior KeyPad Plus Jeweller to be firmly attached to the surface and to avoid false tamper triggering.

Signal strength

The Jeweller signal strength is determined by the number of undelivered or corrupted data packages over a certain period. The icon on the Devices tab indicates the signal strength:

• Three bars — excellent signal strength.

• Two bars — good signal strength.

• One bar — low signal strength, stable operation is not guaranteed.

• Crossed out icon — signal is missing.

How not to install the keypad

1. Outdoors. This can lead to false alarms and device failure.

2. In places where parts of clothing (for example, next to the hanger), power cables or Ethernet wire may obstruct the keypad. This can lead to false triggering of the keypad.

3. Inside premises with temperature and humidity outside the permissible limits. This could damage the device.

4. In places where Superior KeyPad Plus Jeweller has an unstable or poor signal strength with the hub or radio signal range extender.

5. Closer than 1 meter from the hub or radio signal range extender. This can lead to a loss of communication with the device.

6. Close to electrical wiring. This may cause communication interference.

7. Outdoors. This could damage the device.

8. In a place with a low signal level. This may result in the loss of the connection with the hub.

Installation

1. Attach the keypad to the surface with double-sided adhesive tape and carry out signal strength and attenuation tests. If the signal strength is unstable or one bar is displayed, move the keypad or use the radio signal range extender.

   Use double-sided tape only for temporary installation. The device attached to the tape may come unstuck from the surface anytime. As long as the device is taped, the tamper will not be triggered when the device is detached from the surface.

2. Check the convenience of code entry using Tag or Pass to manage security modes. If it is inconvenient to manage the security at the selected location, relocate the keypad.

3. Remove the keypad from the SmartBracket mounting plate.

4. Attach the SmartBracket mounting plate to the surface using the bundled screws. When attaching, use a minimum of four fixing points. Be sure to fix the perforated corner on the SmartBracket plate so the tamper responds to a detachment attempt.

   To comply with NF and A2P requirements, the mounting panel must be attached by screws at a minimum of four fixing points marked in green.

   

5. Tighten the holding screw on the bottom of the device’s enclosure for more reliable fastening and protection from quick dismantling.

6. As soon as the keypad is fixed on the SmartBracket, it shall blink once with LED X — this is a signal that the tamper has been triggered. If the LED does not blink after installation on SmartBracket, check the tamper status in the Ajax app, and then make sure the plate is firmly attached.

Maintenance

Check the functioning of your keypad regularly. This can be done once or twice a week. Clean the device enclosure of dust, cobwebs, and other contaminants as they emerge. Use soft dry wipes suitable for equipment care.

Do not use substances that contain alcohol, acetone, petrol, and other active solvents to clean the device. Wipe the touch keypad gently: scratches can reduce the sensitivity of the keypad.

The batteries installed in the keypad provide up to 4,5 years of autonomous operation at default settings. If the battery is low, the system sends appropriate notifications, and the X (Malfunction) indicator smoothly lights up and goes out after each successful code entry.

Superior KeyPad Plus Jeweller can work for up to 2 months after the low battery signal. However, we recommend you replace the batteries immediately upon notification. It is advisable to use lithium batteries. They have a large capacity and are less affected by temperatures.

How to replace batteries in Superior KeyPad Plus Jeweller

Technical Specifications

All technical specifications of Superior KeyPad Plus Jeweller

Compliance with standards

Setup in compliance with EN requirements

Warranty

Warranty for the Limited Liability Company “Ajax Systems Manufacturing” products is valid for 2 years after the purchase.

If the device does not function correctly, please contact the Ajax Technical Support first. In most cases, technical difficulties can be resolved remotely.

Warranty obligations

User Agreement

Contact Technical Support:

• email

• Telegram

Manufactured by “AS Manufacturing” LLC